Chief Operating Officer
Harvard Cooperative Society
Established in 1882, The COOP is not only the oldest and largest bookstore in the country. It is deeply rooted in the tradition and the fabric of the Harvard and MIT communities with a long history of supporting student groups and initiatives. The Coop, as a cooperative, is owned by its members, yet open to all. All members of the Harvard & MIT communities are eligible to join and enjoy a 10% member discount.
The COOP of the future will build on its storied history and will continue to evolve, enhancing the value we provide and reimagining what it means to be a member. The vision is dedicated to curating experiences that captivate and unite — a new model of modern retail and community engagement, leveraging innovative collaborations, products, and spaces, all designed to spark new ideas, forge meaningful connections, and strengthen our community.
Join the Harvard/MIT Coop Team in Shaping a New Future!
Be a part of a team that is not just thinking about the future, but actively shaping it. The Harvard/MIT Coop is looking to build a forward-thinking, dynamic, innovation-minded team to join in redefining the future of the organization. Here, you will have a unique opportunity to effect change and make a significant impact on the Harvard and MIT communities and beyond.
At the Harvard/MIT Coop, we are committed to fostering an inspiring environment that engages and enhances the experience of students, faculty, alumni, and those with affinity who visit from near and far. As we look to ensure future relevance, we aim to innovate and evolve, embrace new ideas and technologies, transform spaces and interactions, while preserving the best of rich traditions and values that have defined us for 150+ years. Together, we will create a Coop that is a center of innovation, engagement, and excellence, serving today’s and future generations of the Harvard and MIT communities.
After nearly 30 years of leading the COOP, Jerry Murphy, the current President and CEO, is retiring. Jodi Goldstein (https://www.linkedin.com/in/jodi-goldstein-3529373/) will be taking over as CEO full-time effective September 2024.
Under Jodi’s leadership, a new executive team will be formed to reimagine the future of the COOP. Building on its storied history, the vision is to create a new model of modern retail and community engagement. This includes leveraging innovative collaborations, products, and spaces designed to spark new ideas, forge meaningful connections, and strengthen our community.
Position Overview
Position Title: Chief Operating Officer (COO)
Location: Cambridge, MA
Reports To: Chief Executive Officer (CEO)
The Harvard Cooperative Society (The Coop) is seeking a Chief Operating Officer (COO) to oversee and manage the organization’s strategic and operational functions. The COO will be responsible for ensuring operational excellence, optimizing efficiency, and driving strategic initiatives that support the Coop’s mission and growth. This is an opportunity to reimagine the legacy of The Coop, the world’s oldest and largest college bookstore, and make an impact on the community it supports.
This role includes managing the relationship with the COOP’s operating partner, overseeing the Coop’s real estate assets, and managing lease arrangements. Additionally, the COO will work closely with the Chief Marketing Officer (CMO) to execute and implement innovative retail activations, programming, and events that engage the Coop’s membership and the community. The ideal candidate will possess strong leadership skills, a deep understanding of retail management, and a commitment to serving the Harvard and MIT communities.
Key Responsibilities
1. Operational Leadership:
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Oversee the daily operations of the Coop through effective management of the operating partner and management of all buildings and facilities to drive continued financial performance and stability.
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Ensure that outsourced operations align with the Coop’s mission, standards and objectives.
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Monitor performance metrics and implement strategies for continuous improvement.
2. Strategic Planning:
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Collaborate with the CEO and senior management team to develop and implement the Coop’s strategic plan. Execute transformation strategy and vision.
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Identify and pursue opportunities for growth and innovation in line with the Coop’s mission with a lens towards engaging and supporting members.
3. Financial Management:
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Manage the Coop’s budget and financial performance, ensuring fiscal responsibility and profitability.
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Analyze financial data and reports to identify trends, risks, and opportunities.
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Work with the Controller to develop and monitor annual budgets, forecasts, and financial plans.
4. Human Resources:
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Oversee talent acquisition, development, and retention strategies.
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Ensure compliance with employment laws and regulations.
5. Customer Experience:
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Ensure the highest level of customer service and satisfaction across all Coop locations and online platforms.
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Work with the CMO to develop and implement initiatives to enhance the customer experience and drive membership engagement. Operationally execute events and programs.
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Monitor customer feedback and address concerns promptly and effectively.
6. Technology and Innovation:
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Leverage technology to streamline operations, improve efficiency, and enhance the customer experience.
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Stay informed about industry trends and emerging technologies that could benefit the Coop.
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Lead digital transformation initiatives to keep the Coop competitive and innovative.
7. Vendor Relationship Management:
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Oversee the partnership with the COOP operating partner, ensuring alignment with the Coop’s goals and standards.
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Collaborate with the operating partner to optimize operational success and address any issues or opportunities.
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Monitor vendor performance and ensure contract compliance.
8. Real Estate and Lease Management:
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Oversee the Coop’s real estate assets, including property management and lease arrangements.
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Negotiate lease terms and manage relationships with landlords and property managers.
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Develop and implement strategies to optimize the use and value of the Coop’s real estate portfolio.
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Oversee design and construction of new stores and remodel of existing retail locations.
Qualifications:
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Bachelor’s degree in Business Administration, Management, or a related field; MBA or equivalent advanced degree preferred.
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Minimum of 10 years of experience in a senior management role, preferably within the retail sectors.
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Proven track record of successfully managing operations, driving strategic initiatives, and achieving financial targets.
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Ability to work collaboratively in a dynamic, nimble, and entrepreneurial organization. A willingness and ability to test and learn and adjust strategies and tactics as needed.
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Strong leadership and team-building skills, with the ability to inspire and motivate others.
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Excellent analytical, problem-solving, and decision-making abilities.
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Exceptional communication and interpersonal skills.
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Proficiency in using technology and data analytics to drive operational improvements.
Benefits:
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Competitive salary and benefits package.
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Opportunities for professional development and growth.
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A collaborative and supportive work environment.
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The chance to make a meaningful impact within the Harvard and MIT communities.
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Join the Harvard/MIT Coop team and help us create memorable and impactful events that foster community and engagement among our members.
Contact Us to learn more about this opportunity.
